FloriKids Physiotherapy Clinic
Website: www.florikids.co.uk
Clinic Address: 7 Chaplins Drive, NN7 2PX
FloriKids respects your privacy and is committed to protecting your personal data. This policy outlines how we collect, use, and protect your information in line with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).
By using our website or services, you agree to the practices outlined below.
We may collect and process the following data about you:
Name, address, and contact details (email and phone number)
Child’s name, date of birth, and relevant medical history (if booking an appointment)
Payment details (handled securely via third-party providers)
Information from website forms (e.g. contact or booking requests)
IP address and browsing behavior via cookies
We use your information to:
Provide and manage physiotherapy appointments and care
Respond to enquiries
Send confirmation emails or updates
Process online payments
Improve website functionality and user experience
Send occasional marketing emails (only with your consent)
We rely on the following lawful bases:
Consent – For marketing communications or website cookies
Contract – To provide agreed services (e.g. therapy sessions)
Legal obligation – Where we must comply with the law (e.g. health record retention)
Legitimate interests – For business operations and website analytics
All personal data is stored securely using encrypted systems.
Access is limited to authorised staff.
Medical information is kept in accordance with NHS and CSP (Chartered Society of Physiotherapy) guidelines.
We will retain your data only as long as necessary for the purpose it was collected.
We do not sell or share your personal data with third parties for marketing purposes.
We may share data with trusted service providers (e.g., payment processors or website hosts) who help us deliver our services, but only under strict confidentiality agreements.
You have the right to:
Access your personal data
Request correction or deletion
Object to processing
Withdraw consent (where applicable)
Request data portability
Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise these rights, contact us at [Insert Contact Email].
Cookies are small files stored on your browser to improve your experience on our site.
Necessary cookies – For website functionality (e.g. session handling)
Analytical cookies – To track site usage via Google Analytics
Marketing cookies – Used only with your consent (if applicable)
On your first visit, you will be prompted to accept or decline cookies. You can also manage cookies via your browser settings at any time.
Our website may contain links to third-party websites (e.g., booking or payment providers). We are not responsible for the privacy practices of these sites.
We may update this Privacy & Cookies Policy from time to time. Any changes will be posted on this page with the updated date.
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