Terms and conditions

FloriKids Physiotherapy Clinic

Website: www.florikids.co.uk
Clinic Address: 7 Chaplins Drive, Roade, Northampton, NN7 2PX

Please read these Terms and Conditions carefully before using our website or booking services. By accessing our website, booking an appointment, or making a payment, you agree to be bound by these Terms.

  1. About Us

FloriKids is a specialist children’s physiotherapy clinic offering personalised assessments and therapeutic treatments. We are based at 7 Chaplins Drive, Roade, NN7 2PX. All services are delivered by fully qualified, registered, and insured practitioners.

  1. Use of Website

The content provided on this website is for general information purposes only and does not constitute medical advice.
We reserve the right to modify website content, services, or these terms at any time without prior notice.
You must be 18 years or older to make a booking or payment through our website.

  1. Appointments & Bookings

Appointments can be booked online, by phone, or via email.
All new clients must complete a consent form and medical history prior to the first session.
FloriKids reserves the right to reschedule appointments in exceptional circumstances, with as much notice as possible.
Appointments are subject to availability and may be confirmed upon full or partial payment, depending on the service.

  1. Services & Pricing

Our current pricing is as follows:

  • Physiotherapy Session – £95
  • EHCP Report – £565 (please contact us directly to book)
  • Professional Correspondence – £95
  1. Cancellations & Rescheduling Policy

We understand that plans change, but all cancellations and rescheduling requests are subject to a non-refundable charge depending on the notice given:

Notice Period Before Appointment

Fee Charged

Less than 24 hours / No show

100% of appointment fee

Less than 72 hours

50% of appointment fee

More than 72 hours

20% of appointment fee

If FloriKids needs to cancel your appointment, we will offer a full refund or the option to reschedule at no additional cost.
Refunds for eligible cancellations will be processed within 7 working days.

  1. Privacy Policy

Your privacy is important to us. All personal data is processed in accordance with UK GDPR regulations. For full details, please refer to our Privacy Policy.

  1. Limitation of Liability

FloriKids is not liable for any indirect, incidental, or consequential loss arising from the use of our services or website.
All treatment is provided following clinical assessment. While we aim to deliver the highest standard of care, outcomes cannot be guaranteed.
We advise following all aftercare instructions to maximise the benefit of treatment.

  1. Child Protection & Safeguarding

FloriKids is fully committed to safeguarding the wellbeing of all children and young people. All staff are DBS-checked and trained in child protection and safeguarding procedures.

  1. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.